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Table Service
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Fast Food
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Service
Updated on 12/22/2017
Direct link to topic in this publication:
iikoFront 5.5
iikoOffice Settings

Configuration plans

You can use iikoSousChef in outlets with several cash registers located in different sections of an outlet. You can view and work with kitchen orders created on any terminal of any section.

You can operate iikoSousChef according to the following workflow. There are two floors (two sections) in a restaurant operating in different modes. The first floor is fast food, the second floor is dining; both of them use one common kitchen, which accumulates orders from both floors. In this case the iikoSousChef terminal can be registered in the dining section, and not necessarily it shall be the main cash register (or even a register at all), it may be an ordinary waiter terminal. The following settings are possible:

  • The dining section + one section per each fast food terminal + iikoSousChef section.
  • The dining section containing iikoSousChef + one section for each fast food terminal.

It is important that each section has its own main cash register, even if the only terminal is in the fast food mode. Furthermore, the main cash register of a section will exchange kitchen orders with other sections’ main cash registers.

iikoSousChef settings in iikoOffice

The following settings can be configured for iikoSousChef:

  • IikoSousChef global settings for the entire outlet on the Kitchen Screen tab in Administration | Outlet settings:
    • Plate service standard setting determines a customer service order, for details see Dish serving standard.
    • Preparation of 2, 3, 4 courses and Waiting time parameter groups are required to work with courses, for details see Courses.
    • Act upon a dish in order or plate service setting defines the way of dealing with dishes in an order or plate service:
      • Regular tap is set by default. In this case a dish is selected with a single tap on its name. Order or plate service are selected by tapping the header.
      • Long tap can be configured. The dish is highlighted if it is pressed and held down. The entire order or plate service is selected with a short tap. Holding time is set in the iikoFront configuration file; 1.5 seconds is set by default.
    • The time when a dish becomes expired is configured in the Highlight dishes <minutes:seconds> after the expiration of time as mildly expired (mm:ss) setting. From the time when a dish is ready to be served to guests and up to 1.5 minutes after the dish becomes mildly expired and is highlighted in scarlet on the kitchen screen. Upon the expiry of 1.5 minutes after the serving time, the dish becomes heavily expired and is highlighted in red on the screen.

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  • If an order is paid, automatically change the status of the prepared dishes to Sold is checked by default. This setting will be disabled only when ready-to-eat meals requires additional handling (e.g. make up a delivery order). In this case, an employee responsible for making up a delivery set will have to change the status manually.
  • If the Signal wait staff when a dish ready setting is enabled, a waiter will get a corresponding message on a terminal as well as a list of dishes to be taken from a kitchen.
  • Prior to changing a kitchen work mode - peak/normal, a kitchen screen will display a warning message. The time gap between the warning message occurrence and the mode switching is set in the Notify about peak/normal mode switching <mm:ss> before.
  • Peak hour schedule can be used to configure a kitchen work mode, for details, see Cooking time setup.
  • iikoSousChef settings for sections, in particular, preparation statuses and color highlighting for dishes, are configured in Administration | Outlet settings | <outlet name> | Kitchen screen tab. For details, see Dish preparation statuses.
  • iikoSousChef screen layout settings can be redefined using theKitchenResources.xml file. This file should be located in the Resource directory containing the iikoFront executable file.
  • A short dish name used for kitchen tickets and a kitchen terminal is set in the dish stock list card (see Short name for kitchen field in the Information for chef parameter group on the Additional Information tab).

For instance, Cheese Pizza Large may be assigned CH P L name. The name is capitalized, so a chef can see it from a distance.

iikoSousChef advanced settings in the iikoFront configuration file

In the iikoFront configuration file the following settings can be configured:

  • The procedure for deleting dishes from a kitchen screen by timeout, see Paid dishes data-hold time.
  • Sound notification setup.
    • A sound signal notifying a chef that there is a new dish to be cooked. A path to the audio waw file is specified in the <kitchenNotificationBeepSoundFileName> line.
    • A sound signal notifying that a dish has been removed and there is no need to cook it. A path to the audio waw file is specified in the <kitchenCanceledBeepSoundFileName> line .
  • Selecting a dish by a long tap on its name can be set on a kitchen terminal. The entire order or plate service will be selected by a short tap on the dish. Holding time is 1.5 seconds by default. It can be changed in the <longClickDurationToSelectDish> line.

Cooking time

Standard cooking time of a dish depends on the kitchen mode. This function makes it possible to more objectively evaluate kitchen work rate and timely preparation of dishes.

For instance, in normal mode, dishes are prepared on orders and the standard time is longer. At lunch time, dishes are already prepared – they only need to be served, and the standard time is shorter. Preparation time settings for peak and normal modes are used for this purpose. They can be configured for each dish and type of production area.


It is possible to switch between modes automatically by a schedule created for the entire outlet or manually using kitchen screens of a single section. Automatic mode switching is configured using the Peak Hour Schedule parameter on the Kitchen Screen tab in the outlet settings.

A manager can set a kitchen in a peak mode. All kitchen screens of the same section will switch to the peak mode and standard preparation time set up for the peak mode will be applied. To switch between normal/peak modes manually, use the check box Kitchen Mode: Peak Hour in the filter settings. If the Kitchen Mode filter is checked: By schedule, the mode is changed at a certain time and on certain weekdays. See also Setup.

As a rule, different dishes require different cooking time. A chef can see the time allowed for preparation of a certain dish on the kitchen screen. By default, this time is defined by a dish preparation chart, and the Cooking time by default box is checked in stock lists. Custom cooking time can be set for a dish in different kitchen modes. Uncheck the default time and specify the Cooking time: Normal and Peak in a dish card.


If no specific cooking time is specified for a dish, the time set for the type of the dish production area will be used. Time and Peak time fields in a dish preparation chart are designed for this purpose.


Individual dish cooking time is given in the normal preparation time and peak preparation time columns of a stock list. Cooking time can be set for several selected dishes at once using the group editing function.

Serving standard

Dishes may be served as soon as they are ready or stay on hold in the order.

Dish serving can be configured in Administration | Outlet settings |the Kitchen Screen tab.


When the Serve entire order option is selected, the dishes which can be prepared quickly remain on hold (for details, see Designation of statuses), while the dishes consuming longer time are being prepared.

Waiting time (i.e. a period of time between sending an order to a kitchen and start of cooking) is calculated based on the standard time set in a dish stock list card or preparation chart, see Cooking time setup.

For instance, if standard cooking time for grilled meat is set for 15 minutes and for a salad is 5, then the salad shall remain on hold for 10 minutes, after which it will change its status to Time to cook or In progress (subject to status settings). In this case, both dishes will be ready in 15 minutes.