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Table Service
  
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Order Processing
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
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Fast Food
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Service
Updated on 12/22/2017
Direct link to topic in this publication:
iikoFront 5.5
Order Taking

New order

To open a new order:

  1. Click any free table on your work screen. If you are registering a new order under the By Waiter mode, the floor plan will open. Tap on the table your new guests have chosen. You may also open one order on several tables, for details see Selecting multiple tables.
  2. Count your guests and put the number in the window. If you have more than eight guests, click “...”, enter the number and press OK. You can add any number of guests to the order (up to 50). The number of guests that you enter when registering an order is taken into account for statistics (reports). This is why you need to record a new value if the number of guests increases. For details, see Changing the Number of Guests.

Information

Information If the system has a guest number limitation configured, the operation has to be confirmed by the manager granted the “Change the number of guests” (F_CGC) permission.

A waiter may take an order without specifying the number of guests. Right after selecting a table, a waiter may proceed to the work screen. You can configure this mode for a section with the help of the Enter the number of guests parameter in iikoOffice.

  1. If an item has been assigned a barcode and you have a scanner to read it, scan the barcode. If the barcode is read successfully, an item will be added to the order. You can increase the number of portions of a meal by rescanning its barcode.

Information

Information An item will be added to the order, only if the barcode is specified in a stock list card of the item. Or it meets the required conditions if an item sold by weight. When you read a barcode of an item sold by weight, its weight will be determined automatically. See also Barcode Labels.
A stock list card of an item may contain multiple codes, for instance, when selling ready-made items. Each of them can be used to select an item for an order. Use of a barcode scanner is configured in iikoOffice.
  1. If you have no scanner or doesn’t work, add an item manually or find it by code or SKU.
  2. You can specify the type of service for an order. This parameter is used as an analytic attribute in report creation and for sales with privileged VAT.
  3. Once you’ve taken an order, send it to the kitchen or bar. For this, click the Print. You can send the entire order to the kitchen at once or only specific items. For this, select them by clicking the quantity buttons (to the left of its name), click Print and, in the new window, choose Selected. You can select all the items of one guest by clicking the left-hand part of the line containing an identifier of that guest (e.g. Guest 2).

The preparation process starts once an order is sent to the kitchen, and you will see the time elapsed from the start of cooking opposite each item. The maximum item preparation time (time limit set for cooking an item beginning from printing in the kitchen) is specified in the item preparation chart in iikoOffice.

If an order has a course specified, then, once you send it to the kitchen, the time will only appear opposite the first course of items. To signal a chef that he or she needs to start cooking an item of the next course, click the course and specify the items to be prepared.

  1. Once an item is served, click the cooking time opposite this item to replace it with the price; the item will become inactive. 

If you want items to be served as they are cooked, include their barcodes in the kitchen tickets printed in the kitchen. As soon as an item is ready, a chef will signal a waiter by scanning the barcode. For details, see Chef notifies that an item is ready.

  1. If a guest is entitled to a discount or is subject to a surcharge, click Discount/Surcharge, and select “Discount” in the pop-up window and swipe a discount card or select a discount/surcharge manually. If you enter a discount manually, this operation shall be confirmed by the card of a responsible employee.

For more details on how to apply discounts, see in the Discount and Surcharges article.

Warning

Warning Once you have printed a guest bill for an order, you cannot apply a discount or surcharge. An employee who has the “Cancel guest bill” (F_CCB) permission will have to cancel the guest bill.
  1. Your guests are done with their meal and ask for a bill? Click Guest bill and print out the bill for your guests. The order will become available to the cashier for processing (it will be highlighted in red on the plan). If set in iikoOffice, the system will prompt you to confirm the printing when you click Guest bill. If so set in iikoOffice, the cashier will have an access to orders without printing service tickets and guest bills.

Information

Information If you do not print an order by clicking Print but will print a guest bill instead, a kitchen ticket will still be printed.

Follow-up order

A guest may pay for an order and then linger and decide to order something else. Click the guest's table and the Additional Order button and then take the order as usual. There is no need to specify the number of guests as this has already been set. The total number of follow-up orders will be registered. This helps to calculate an average spent per guest and the total number of guests at the venue properly.

This option can be set up using the Merge orders of one guest parameter in the section settings in iikoOffice.