Table Service
Order Processing
Fast Food
Updated on 12/22/2017
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iikoFront 5.5
Working Windows

Employee work screen

One can use the employee work screen to register new orders, handle open orders and accept payments. The work screen contains the plan of vacant and occupied tables served by all clocked in staff:

  • Vacant tables are highlighted in white.
  • Blue - tables being served.
  • Red - tables for which a guest bill has already been printed out and which should soon become free.

In compliance with the access rights, one can switch tables view mode - All tables / Floor Plan / By waiter (by using the corresponding buttons at the bottom of the screen):

  • "By waiter" – list of all tables served by a particular waiter with detailed information on the orders registered for these tables.
  • "All tables" – list of the waiters who have clocked in or at least have one open table, as well as the list of tables they are attending.
  • "Floor Plan" – graphic layout of tables in the restaurant rooms.

In "By waiter" mode, images of tables with open orders contain the following information: at the top – table number and time of order, in the middle – list of ordered dishes and quantity and at the bottom – bill amount.

To the left of the floor plan, there is a list of employees who have clocked in and have the right to register orders on their own behalf. The work screen displays information on orders of the selected employee (and highlighted in color).

If you tap on a free table, you will be taken to making a new order (see Registering an order). If you tap on one of your occupied tables, you will open the corresponding order window.

The employees with this permission can view and edit orders (add and delete dishes) opened by other employees and register new orders for them.

Warning Attention! Only one employee can work with an order at any given time. 

In "By waiter" and "All tables" modes, the work screen displays the amount of revenue by employee (at the top of the screen and on the employee buttons) by default.

Revenue can be displayed by orders (all dishes are attributed to the waiter who opened the order) or by dishes (a dish is attributed to the waiter who put it in the order).

Display of revenue amount can be set by the following parameter: Display the amount of waiter's personal sales in iikoOffice. This setting does not have any effect on payroll process.

To prevent misuse, you can disable the display of this information (set in BackOffice).

Order screen

On the left-hand side, you can see the order that is being created (the list of ordered dishes with their quantities) distributed by guests. If the order is new, this area will contain as many lines such as "Guest 1", "Guest 2”, etc., as the number of guests entered when creating the order, but no more than the number specified in the restaurant settings. These lines allow to split an order among guests and are designed both for the convenience of the waiter and guests, as the guest bill will be printed out in the same form as the order was processed. Press at the top of the order to specify the required number of guests.

Shortcut keys located above the order can be used to change waiter, select the type of order, change number of guests or move order to another table.

Press to select all dishes in the order. It will be highlighted in yellow. Tap this button again to uncheck order items.

Full menu buttons with dish and dish group names are located in the middle. On the right you can find quick menu buttons spread on three tabs indicating names of the most frequently used dishes and groups. The quick menu can be set up by days of the week.

For better search and your convenience, you may assign different colors to dishes and groups. This can be done while compiling the quick menu in iikoOffice. For better visualization, you can use images for each dish or group. For this, go to Data Exchange | Export menu in iikoOffice. Prepare the menu by adding corresponding images to each menu element in the properties window. For details see the Preparing a menu for external order input systems section in iikoOffice User Guide.

The dish may contain mandatory / optional simple or group modifiers. The procedure for registering an order for such dishes is described in Order for a dish with modifiers.

You can add or remove servings one dish. For this, select the dish and press + or - button in the bottom left corner of the screen.

Specify the order of dishes to be served up using buttons located in the top left corner. Select each dish and click the corresponding button – VIP, Course 2, Course 3, etc. (for details see Courses). The dishes will be printed out in the kitchen in accordance with the specified order, and the chef will know what to cook first. The dishes for the second and later courses can be subsequently resent for printing.

You can disable the display of the course panel for restaurant sections when setting them up in iikoOffice.

All selected dishes are registered to the first guest by default. If you want to split the order among the guests, then upon entering the first guest’s order, click Guest 2 line or New guest (this will add Guest 2 line) located at the bottom of the order. All subsequently selected dishes will refer to the order of the second guest. To add any dish to the first guest's order, select the Guest 1 line or press the Guest 1 button in the top panel of the order screen and select the required dish.

To go to the advanced menu press button located in the top right corner of the screen, and button to lock the system and go to the login screen.

If you want the dish buttons to display the prices, click | Show dish prices in the order window. If you tap on any element on the screen, the display of prices will be disabled. The dish prices will also be displayed when you click in the area of the total cost of the order. To disable the display of prices, press on this area again.

Select of order type

Depending on the system settings, an order type may be prompted automatically or specified manually by an employee.

For how to set up an automatic request for an order type see Order type automatic request setup.

If you want to specify an order type manually, press Order Type in the order screen and select the required type in the pop-up window.

To avoid selecting order types each time you create one, you can set default type in iikoOffice.